WHAT IS A WATER SOFTENER?

Water softening is a technique that serves the removal of the ions that cause the water to be hard, in most cases calcium and magnesium ions. Iron ions may also be removed during the softening process. The best way to soften water is to use a water softener unit that connects directly to the main water supply of the house.

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WHY DOES WATER NEED SOFTENING?

When water contains a significant amount of calcium and magnesium, it is called hard water. Hard water is known to clog pipes and hot water tanks and complicates soap and detergent dissolving in water. A water softener is thus recommended whenever hard water is an issue.

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HOW DOES A WATER SOFTENER WORK?

A water softener is composed of a mineral tank and a backflush tank. It collects hardness minerals within its conditioning tank and from time to time flushes them away to drain. Ion exchangers (usually resin beads in today’s water softeners) are used for water softening. When water runs through an ion exchanger, the exchanger replaces the calcium and magnesium ions in the water with other ions such as sodium or potassium. The result of our advanced water softener technology is healthier, smoother water for you and your family, while still maintaining an efficient flow rate.

 

WHAT ARE THE BENEFITS OF USING A WATER SOFTENER?

So, is a water softener worth it? Here are just a few of the benefits of using a water softener system in your home:

• Clearly refreshing® water

• Eliminates objectionable tastes & odors

• Water-using appliances last longer

• Dishes are cleaner

• Skin and hair are soft and silky

• Food & beverages taste better

• Save time on house cleaning

• Save money on soap, detergents and grooming products

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WHY REMOVE CHLORAMINE?

Chloramine is a combination of ammonia and chlorine that is commonly used to disinfect municipal water supplies. In high levels, it can be very corrosive to lead water lines and copper piping. Chloramine could also have side effects for people and fish.

 

HOW DOES A WATER SOFTENER FIX IT?

A water softener collects hardness minerals within its conditioning tank and from time to time flushes them away to drain. Ion exchangers like resin beads are often used for water softening. When an ion exchanger is applied for water softening, it replaces the calcium and magnesium ions in the water with other ions such as sodium or potassium.

 

BENEFITS OF USING A CHLOROSTATIC® WATER SOFTENER?

A water softener of this kind provides clearly refreshing® water for drinking. Here are some other benefits:

• Reduces chloramine

• Eliminates objectionable tastes & odors

• Water-using appliances last longer

• Dishes are cleaner

• Skin and hair are soft and silky

• Food & beverages taste better

• Save time on house cleaning

• Save money on soap, detergents and grooming products

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HOW OFTEN IS IT NECESSARY TO ADD SALT TO THE BACKFLUSH TANK?

Check the backflush tank every month to month and a half. Add one bag of salt as needed to keep the tank at least half full.

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WHAT KIND OF MAINTENANCE IS NEEDED FOR THE SYSTEMS?

Our smart iGen® series measures the amount of water that is filtered and informs you when it is time to change the filter media by saying “Call for service” on the display. Our systems that use salt for back flushing need to have the salt replaced periodically. Keep the salt at least half full in the salt tank. For the reverse osmosis systems , the pre- and post-filters should be changed every year, and the membrane should be changed every 3-5 years.

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WHAT IS THE WARRANTY ON MY SYSTEM?

Your system has Lifetime Warranty. It is necessary to register your product at 

https://puronics.com/warranty/

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HOW MUCH WILL MY PURONICS SYSTEM COST?

Costs depend on the system and vary anywhere from $1,000 to $10,000. Please contact us to arrange a free in-home consultation. One of our water treatment specialists will provide a free quote based on your home's unique water filtration requirements.

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WHAT ARE THE DIFFERENCES BETWEEN THE DEFENDER, HYDRONEX, and TERMINATOR SYSTEMS IN THE IGEN SERIES?

Each of our water treatment systems provides high quality, soft and clean drinking water for your family utilizing a 3 stage filtration process. Differences in each system are found in the tank construction and materials.

 

HOW LONG DOES THE IN PERSON APPOINTMENT WITH WATER TESTING TAKE?

Please set aside 1 hour to meet with one of our specialists. This will allow them ample time to test your water, determine your water treatment needs and discuss your options.

 

WHERE WILL MY NEW PURONICS WATER SYSTEM BE INSTALLED?

A whole house water filtration system must be installed where your main water line enters your home. Most systems are installed within 10ft of this location. The reverse osmosis and Pur Alkaline filter are installed under your kitchen sink and you get a new faucet with the cleanest water. 

 

HOW LONG WILL THE WHOLE HOUSE WATER FILTRATION INSTALLATION PROCESS TAKE?

Most installations are completed within one day. Your water treatment specialist will schedule a time that is convenient for you.

 

I CURRENTLY LIVE IN A RENTED HOUSE OR APARTMENT. CAN I HAVE A PURONICS WATER TREATMENT SYSTEM INSTALLED?

Unfortunately no, you need to own the home where the system will be installed.